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Contact Us
Pokefamilytcg Limited
If you have any queries relating to your order, a product on the website, or you need any help at all, you can contact us at:
Customer Service Opening Times
Monday - Friday 8:00am - 7:00pm
Email Address - info@pokefamilytcg.co.uk
Postal Address - 29 Providence Place, Norwich, NR1 4JJ
If you are contacting us regarding an order, please include the order number that you are writing to us about, this will help us solve any problems as quickly as possible. For more information please check shipping policy and lost order policy if required.
Please bear in mind our customer service department is closed on weekends and bank holidays, but we do our best to answer all queries as soon as possible!
If you have any general enquiries or you are looking for a particular product please use the contact from below.
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WE ARE POKEFAMILYTCG
Why hello there poké friend, welcome to Pokefamilytcg!
Allow me to introduce our family... my name is Simon and you could call me the professor of the family (that I'm older, getting grey hair and with that comes a lot of wisdom!)
I bring with me 2 enthusiastic trainers in Libby and Jake, together we love all things Pokémon from trading cards to POGO to plushies and lots more!
So how's about it... wish to be a part of the exciting and prosperous journey ahead?
Please do take a look around and if there's anything you'd like to explore we together may well be able to utilise the energy and experience us trainers bring and help you fulfil your Pokemon dreams!
